Refund policy
At Lunara, every piece is crafted and packed with care. To ensure a smooth experience for both you and us, please review our policy below before placing an order.
✨ Unboxing Requirement (Mandatory)
To raise any request for exchange, an uncut unboxing video must be recorded and shared within 24 hours of delivery.
The video should clearly show:
- The sealed package being opened
- The product inside
- Any issue (if applicable)
Requests without a valid unboxing video will not be accepted.
✨ Exchanges
We offer exchanges in the following cases:
- Damaged Item – Replaced with the same product
- Wrong Item Received – Correct item will be sent
-
Size Issue (Rings Only) – Exchange available for the same design only.
(₹250 shipping fee applicable)
📌 Important
- Exchanges are allowed once per order
- Applicable only within 24 hours of delivery
- Items must be unused and in original packaging
- If the item is unavailable, store credit or similar option will be provided
🚫 Not Eligible
- Minor variations in color/finish
- Damage due to use or mishandling
- Change of mind
📦 How to Request an Exchange
Please reach out to us within 24 hours of delivery with:
- Your Order ID
- Clear photos/videos of the product
- Mandatory unboxing video
📧 Email: lunara.jewelss@gmail.com
📱 Instagram DM: @lunarajewels.in
❌ Cancellations & Refunds
- No cancellations once order is placed
-
No refunds - only exchanges or store credit (if applicable)
- Orders are processed quickly to ensure timely delivery
- Placing an order means you agree to this policy
💌 Need Help?
We’re always here to assist you.
Reach out anytime for support, queries, or guidance - we want your LUNARA experience to feel as effortless as your jewellery ✨
Reach out with your Order ID + photos + unboxing video
📧 lunara.jewelss@gmail.com
